Online Billpay
To register your account online or to pay your bill, visit www.paymyinframarkbill.com
Customer Support
For billing, service requests and other inquiries us the following:
General Customer Service Number: (281) 579-4500
Customer/Billing Inquiries Email: MUDCustomerService@inframark.com
For general phone inquiries, please contact Inframark Customer Service department Monday through Friday from 7:00 a.m. to 7:00 p. m., with the exception of holidays.
Our payment window hours are Monday through Friday from 7:30 a.m. to 5:00 p.m.
For after-hour emergencies, please contact Inframark Dispatch team at 281-398-8211.
Service Rates:
A copy of the current rate order is available from the Documents page.
Water Rate
| $ 11.50 | Minimum Rate for Service |
| $ 1.25 | Rate per 1,000 gallons metered for usage between 1,001 gallons and 12,000 gallons |
| $ 1.75 | Rate per 1,000 gallons metered for usage above 12,001 gallons |
Notice About Confidentiality of Customer Information
Chapter 182 of the Texas Utilities Code as amended in 2021 by House Bill 872 provides that a government-operated utility may not disclose personal information (customer's address, telephone number, and social security number) in a customer's account, or any information related to the volume or units of utility usage or amounts billed or collected for such utility usage, unless the customer elects to allow such information disclosed.
The Utilities Code requires the District to provide notice of the customer's right to allow disclosure of his or her information. Therefore, if you wish to allow disclosure of your personal information, please contact the District Operator, Inframark, via telephone at 281-579-4500 or via email at MUDCustomerService@Inframark.com so they can provide you a disclosure form for you to complete and return.
NOTE: The District is allowed to disclose information in a customer's account record to federal, state, or local government officials; to District employees, officials and operations personnel; to consumer reporting agencies; to a contractor or subcontractor approved by and providing services to the District, the state, a political subdivision of the state, or the United States; or to any other provider of utility services.